Delivery Information

Delivery Information


Delivery Time Slots & Areas:

At checkout, you will be able to choose your date and time of delivery depending on your Area and District.
For most districts we can offer 3 types of delivery: Standard Home Delivery (cold chain delivery with our partner SF Havi), Express Delivery (delivered the same day) or Pickup at our warehouse (Chai Wan district).
 
We offer delivery from Monday to Sunday. Some arrangements might operate during public holidays.
If you wish to be delivered the next day, you have to confirm your order before the cut-off time: 4:00 p.m
Monday and Sunday deliveries can only be made if you confirm before Friday 4:00 p.m. Any order confirmed between Friday 4:00 p.m. and Monday 4:00 p.m. can be delivered earliest on Tuesday.
The available timeslots for delivery will be shown automatically during the order confirmation and vary according to the delivery address you have input. Please note that we cannot guarantee an exact delivery time but only give you these timeslots:

- Timeslot A: 9:00 a.m – 1:00 p.m

- Timeslot B: 1:00 p.m – 5:00 p.m

- Timeslot C: 5:00 p.m – 7:00 p.m

SPECIAL SCHEDULE:

Delivery for Discovery Bay can only be done on Mondays, Wednesdays and Fridays.
Delivery for Mui Wo Pier can only be done on Tuesdays, Thursdays and Saturdays.
Special deliveries for Outlying Islands can only be done to a ferry pier on Hong Kong Island
IMPORTANT: In the case of typhoon 8 signal, the delivery will be suspended. We will try our best to inform you ahead of time of the effective delivery date.

SELF-PICKUP IN OUR WAREHOUSE:

You are welcome to collect your order 1 hour later from our warehouse Monday to Friday (10:00 a.m - 6:00 p.m) located at:
ROOM 612, 6/F, CHAI WAN HONG MAN INDUSTRIAL CENTRE, 2 HONG MAN STREET, CHAI WAN.

DELIVERY FEES:

Every order under HK$ 750 will be charged HK$ 80 for the delivery.
Every order of HK$ 750 and above is free of charge.
Special deliveries for Outlying Island will also be charged upon request, depending on the delivery place and order amount.
* Prices and conditions mentioned above are subject to change without prior notice and to our own discretion

URGENT DELIVERY:

For delivery on the same date of order, we will charge an additional fee of HK$ 150. Please contact us on 2562 1382
 

HOW TO ENTER MY ADDRESS DETAILS:

1. Before placing an order, you should go through the My Account Page (Avatar Icon avatar on the right head of your page), see below

2. After, click on My Address Book and then Change Billing Address highlighted in green at the bottom page of the screen.

3. Once you opened the window, you can enter your address details, please follow the example below

 

4. Please enter your First Name, Last Name, and Phone Number (8 Digits Code with only HK phone numbers is mandatory!)

 

5. For your address details, please make sure you have entered properly your flat and floor number by differencing the Floor with /F after the floor number. Also, enter properly your residence name and block or tower number. For the Area and District, if you don’t find the right Area or District, please don’t hesitate to contact us directly by email or by phone.

6. Please Tick "Use as my Default Billing address” and “Use as my Default Shipping address” to save your address for your next order.

If this example isn’t sufficient and you still have doubts, don’t hesitate to contact us by email at [email protected] or by phone at 2562 1382 (from Monday to Friday, 9:30 am to 6:30 pm except for public holidays)

DETAILED DELIVERY AVAILABILITY AND SCHEDULE PER DISTRICT:

Do not hesitate to contact us at 2562 1382 or [email protected] if you cannot find information about your district.