Delivery Information


Delivery Time Slots & Areas:

At checkout, you will be able to choose your date and time of delivery depending on your Area and District.
For most districts we can offer 3 types of delivery: SF Express (cold chain delivery), Express Delivery (delivered the same day) or Pickup at our warehouse (Chai Wan).
 
We offer delivery from Monday to Sunday. Some arrangements might operate during public holidays.
If you wish to be delivered the next day, you have to confirm your order before the cut-off time: 4:00 p.m
Monday and Sunday deliveries can only be made if you confirm before Friday 4:00 p.m. Any order confirmed between Friday 4:00 p.m. and Monday 4:00 p.m. can be delivered earliest on Tuesday.
The available timeslots for delivery will be shown automatically during the order confirmation and vary according to the delivery address you have input. Please note that we cannot guarantee an exact delivery time but only give you these timeslots:

- Timeslot A: 9:00 a.m – 1:00 p.m

- Timeslot B: 1:00 p.m – 5:00 p.m

- Timeslot C: 5:00 p.m – 7:00 p.m

SPECIAL SCHEDULE:

Delivery for Discovery Bay can only be done on Mondays, Wednesdays and Fridays.
Delivery for Mui Wo Pier can only be done on Tuesdays, Thursdays and Saturdays.
Special deliveries for Outlying Islands can only be done to a ferry pier on Hong Kong Island
IMPORTANT: In the case of typhoon 8 signal, the delivery will be suspended. We will try our best to inform you ahead of time of the effective delivery date.

SELF-PICKUP IN OUR WAREHOUSE:

You are welcome to collect your order 1 hour later from our warehouse Monday to Friday (10:00 a.m - 6:00 p.m) located at:
ROOM 612, 6/F, CHAI WAN HONG MAN INDUSTRIAL CENTRE, 2 HONG MAN STREET, CHAI WAN.

DELIVERY FEES:

Every order under HK$ 750 will be charged HK$ 80 for the delivery.
Every order of HK$ 750 and above is free of charge.
Special deliveries for Outlying Island will also be charged upon request, depending on the delivery place and order amount.
* Prices and conditions mentioned above are subject to change without prior notice and to our own discretion

URGENT DELIVERY:

For delivery on the same date of order, we will charge an additional fee. Please contact us on 2562 1382

DETAILED DELIVERY AVAILABILITY AND SCHEDULE PER DISTRICT:

Do not hesitate to contact us on 2562 1382 or support@mymarket.com.hk if you cannot find information about your district.